Frequently Asked Questions

Visit our website or download the app and tap "Get Started". Provide your email, choose a username, and set a password. You'll receive a verification email — click the link and you're ready to play.

We support major Nigerian bank transfers, debit cards, PayStack, Flutterwave, and popular mobile payment options. All transactions are encrypted and secure.

Yes! Many of our games and tournaments are free to enter. Only buy-in competitions require a deposit, which is always clearly stated before you join.

Winnings are added to your SkyBoard wallet instantly. You can withdraw to your Nigerian bank account at any time from the Payments section in your account settings. Most withdrawals process within 24 hours.

Absolutely! Celebrity events are posted in the Discover section. You can register, qualify through preliminary rounds, and get matched to compete live against a celebrity.

Enable two-factor authentication, use a strong unique password, and never share your login details. We also monitor accounts for suspicious activity and will notify you of any unusual sign-in attempts.

Try restarting the app and checking your internet connection first. If the issue persists, visit our Support Center to submit a ticket, email info@skyboardgames.com, or use in-app live chat — our team is available 24/7.

Yes, players must be 18 years or older to participate in cash-prize competitions. Age verification is required during sign-up and all accounts are verified to ensure compliance.

Navigate to the Profile section in your account settings, where you can edit your personal information, preferences, avatar, and notification settings at any time.

Yes, your SkyBoard Games account can be accessed on multiple devices. Sign in with the same credentials on any supported device to pick up where you left off.

Winners are determined based on each game's specific scoring rules. Full guidelines are provided before you enter any tournament so you know exactly how rankings and prizes are calculated.

Yes, there are minimum and maximum limits for deposits and withdrawals based on your verification level. Full details are available on the Payments page inside the app and on our website.

In most cases, games can be resumed from the point of disruption. If a restart is required, both players are notified and our support team ensures a fair outcome. Contact support if you believe a match was affected unfairly.

Premium members can use the "Challenge a Celebrity" feature in the game lobby or event section. You can also register for celebrity-hosted tournaments listed in the Discover section.

You can request permanent account deletion at any time via our Delete Account page. We process verified requests within 30 days, subject to legal retention requirements for transaction records.